izzytrail.com is committed to ensuring your satisfaction with every purchase made on our website. If you are not completely happy with your order, we offer a straightforward Return and Refund Policy to make the process as easy as possible for you.
Returns Process:
To initiate a return, please contact us at [email protected] within 30 days of receiving your order. We kindly ask that all items being returned are in their original condition, unworn, unwashed, and with any tags still attached.
Refund Eligibility:
Once we receive your return request, we will provide you with instructions on how to proceed. Refunds will be issued via cash within 5-7 business days after we receive the returned items and verify their condition.
Return Shipping:
- Customers are responsible for the return shipping costs unless otherwise agreed upon by izzytrail.com.
- We recommend using a trackable shipping service to ensure the safe return of your items.
Exchange Policy:
At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
Non-Refundable Items:
Unfortunately, we cannot accept returns on gift cards, final sale items, or any items that have been customized or personalized.
International Returns:
For international returns, please contact us at [email protected] to receive specific instructions based on your location.
If you have any questions or need further assistance regarding our Return and Refund Policy, please do not hesitate to reach out to us via email. We are here to help and ensure your shopping experience with izzytrail.com is nothing short of excellent!